360 Connect Transport Service – Busways – Coffs Harbour –Macksville
Connecting you to Busways bus stops in regional areas
360 Connect is an on-demand service, providing transport from your address, to bus stops in Macksville and Nambucca Heads.
This allows users in regional areas to connect with a Busways 36o route service heading to Coffs Harbour who would otherwise find it difficult to get to the bus stop.
360 Connect is a pilot program to demonstrate the feasibility of the service. Operated by The Community Transport Company.
360 Connect gets you from your location, to the bus stop.
360 Connect is a ride share service.
That means 360 Connect users heading in the same direction may also be picked up and share the ride with you. Sometimes that may mean you are the only person in the vehicle, and at other times it could be full. It does mean you are expected to meet the vehicle when it arrives, so you don't hold up a ride for others.
Our drivers can only wait a few minutes before they must head to their next pickup.
All our friendly drivers are 360 Connect trained and have completed comprehensive background checks. If you need extra assistance, they will be happy to help. 360 Connect is offered by The Community Transport Company.
Step by Step Guide
Here's a simple step-by-step on how to use your friendly new app.
Select a payment method: Pre-paid or Pay As You Go (via credit or debit card).
Book a trip within the service zone.
Specify your destination, origin and time of departure. Don't forget to specify the number in your booking party.
Meet at the specified pick up destination at the time booked.
What is 360 Connect?
360 Connect is a pilot program demonstrating the feasibility of an on-demand mobility as a service transportation system in regional NSW. 360 Connect can take you to hubs in Macksville and Nambucca to connect with a Busways bus heading into Coffs Harbour. This pilot program is funded through a Transport for NSW (TfNSW) grant and is expected to operate for a period of 12 consecutive months. 360 Connect is operated by The Community Transport Company.
How do I book?
Trips can be booked by using the 360 Connect App or by calling The Community Transport Company on 1300 812 504.
To board vehicle, users must have a booking.
Vehicle drivers will not, under any circumstances, pick up passengers hailing vehicles or passengers who have not booked a trip in advance, through the app. or by phone. When booking a trip, please have the following information ready:
- Your name, address and phone number
- The date for which you wish to schedule the trip
- The origin, hub and desired time of your trip. If needed, schedule your return trip at the same time you make your initial trip reservation
What are the fares and charges?
$5 flat rate from within the zone to the nearest hub. Bus fares dependant on Busways. Seniors are eligible for a $2.50 all day ticket on Busways.
Payments must be made prior to transport via the App or over the phone. Drivers will not accept payment at the time of transport.
When will my ride arrive?
You must be ready for your booked ride anytime between 15 minutes before and 15 minutes after your scheduled pick-up time (Estimated Window).Once the vehicle arrives, it cannot wait more than five minutes before proceeding to the next booked customer. If the vehicle must leave without picking you up, your trip will need to be rescheduled using the App or by calling dispatch. Every effort will be made to work you back into the schedule however, this may not always be possible. It is the responsibility of the User to be ready and waiting for their pick up in the Estimated Window surrounding their scheduled pick up time.
What if I need to change my booking?
Trips can be cancelled through the 360 Connect App.
If you cancel your trip more than 60 minutes ahead of your scheduled pickup time, you will be refunded in full. If you cancel your trip less than 60 minutes before your scheduled trip or do not show up at the Estimated Window, you will not be refunded your fare.
If a user cancels more than three times within a three-week period without notifying the Provider in advance, the User’s services may be suspended and the User may not be able to book On-Demand trips in the future.
What is the children travel policy?
Children must be at least eight years of age and not require the use of child restraints, including car seats or booster chairs, to be eligible to use the service. All children, regardless of age, must be able to be safely secured by standard safety belts. Passengers under the age of 18 years old must be accompanied by an adult.
What if there is multiple passengers in my party?
Users must identify, at the time of booking, if additional passengers will be accompanying the User. User acknowledges that failure to notify Provider at the time of scheduling the booking of additional passengers entitles Provider to refuse service to the additional passengers and/or cancel the booking in its entirety. There is a $5 fee for each additional passenger accompanying the User.
What can I bring to the vehicle?
Passengers may not eat, drink, or smoke in the vehicles. Drinks in sealed containers are allowed. Open containers and open alcohol are prohibited. Grocery bags, laundry baskets, and other items are limited to what is under your control and can be loaded or unloaded in one trip. 360Connect cannot accommodate bicycles at this time.
What is the seat allocation and use of seatbelt policy?
The services currently do not provide specifically allocated seating and it is, therefore, the responsibility of the User to select an available seat upon boarding the vehicle. Provider requires all passengers to wear seat belts when using the service. The safety of the User, including the use of seatbelts, is the responsibility of the User in all circumstances.
Can I bring accessibility aids?
If you require additional equipment such as walkers, service animals or are travelling with oxygen please contact our office so we can ensure your needs are catered for.